Terms of sale
These terms apply when you order from bentleypuddles.com. The seller is Bentley & Puddles Studio Ltd., 30 Northpark Road, Barrie, ON L4M 2J3, Canada. Questions: orders@bentleypuddles.com.
What you're buying
Unofficial Tags are novelty pet tags: parody Good Pet IDs and vanity plates, made for your pet. They are not a government ID and not identification of any kind. We aren't affiliated with any government or licensing agency. A tag doesn't replace a licence or rabies tag that your city or county requires; your pet can wear both.
Each tag is made to order in our studio. The holder is 3D printed in matte PETG. The card is printed and sealed under a protective coating. Fine layer lines may show up close; that's the mark of a tag made for one pet. Colours on your screen can look a little different from the printed holder and card.
Your design
You choose what goes on the tag, and we print what the preview shows. Please check the spelling and the phone number before you order: we make the tag exactly as you typed it.
By ordering, you confirm that:
- you have the right to use any photo you upload, and
- your design doesn't use someone else's trademark or logo, impersonate another person or a business, or try to make the tag look like a government document.
We may refuse or cancel an order whose design breaks these rules or is hateful or obscene. If we do, we refund it in full. We use your photo and details only to make and send your tag (see our Privacy policy).
Prices, currency and tax
Prices are per tag and include everything on the tag: the jurisdiction, document, holder, colour and size you pick. The address we ship to sets the currency: Canadian addresses pay in Canadian dollars, US addresses in US dollars. Postage is listed at checkout and charged once per order. Orders of two or more tags get a multi-tag price: free postage in Canada, and a lower price on every tag in the US.
Sales tax is added at checkout where it applies: GST/HST on orders shipped within Canada, and US sales tax wherever we're required to collect it.
Duties (US orders): the price at checkout is the full price. If US customs charges duties or fees on your parcel, we cover them.
Payment
We take payment when you place your order. Checkout and payment are handled by Shopify; we never see or store your card number.
Changes and cancellations
You can change or cancel your order within 12 hours of placing it. Email us with your order number. After that, we've started making it: the tag is already your pet's and can't be cancelled, but see our Returns, remakes and refunds policy if something isn't right.
Looking after your tag
Check the tag and its ring now and then, and replace it if it's worn or cracked. It's an accessory, not a chew toy. Keep your pet's microchip and any required tags up to date: an Unofficial Tag helps someone call you, but it isn't a substitute for them.
Our responsibility
To the extent the law allows, our responsibility for an order is limited to the price you paid for it. Nothing in these terms takes away rights you have under the consumer protection laws of your province or state.
Law
These terms are governed by the laws of Ontario and the federal laws of Canada that apply there, unless the consumer law where you live says otherwise.
Changes to these terms
We may update these terms. The version on this page when you place an order is the one that applies to it.
Last updated: November 12, 2026