Returns, remakes and refunds

Every tag is personalised for one pet, so we can't take returns because you've changed your mind or picked a different design.

We remake it or refund it, at no cost to you, if:

• it arrives damaged or broken,
• it has a defect in how we made it (a cracked holder, a peeling card, a ring that fails), or
• it doesn't match the design you ordered (our printing mistake).

Email orders@bentleypuddles.com within 30 days of delivery with your order number and a photo. You don't need to send the tag back unless we ask.

If the mistake was in what you typed (a misspelt name, a wrong phone number), we can remake the tag, and you pay the postage for the new one. Check your preview before ordering; we print it exactly as shown.

Refunds go back to the original payment method, usually within 5–10 business days of our approving them.