Shipping

We ship to Canada (except Quebec, for now) and the United States only, from Ontario. Every parcel goes through our shipping company, Stallion Express, on the cheapest tracked service for your address, so the carrier that delivers it depends on where you live.

• When it ships: each tag is made to order, so allow 3 to 5 business days for us to make it before it ships. You'll get a tracking number by email when it does.
• Delivery: the carrier's delivery estimate starts once the parcel ships. We can't guarantee their times, especially in December.
• Postage: once per order. To Canada, $5 CAD, and free on two or more tags in one order. To the US, $9.99 USD however many tags are in the order.
• Your address: please check it at checkout. If a parcel comes back to us because the address was wrong, we'll resend it once you pay the postage again.
• Lost parcels: if tracking shows no movement for 10 business days, email us and we'll look into it and, at our choice, either remake and resend your tag or refund it.
• Marked delivered but not there: check with neighbours and your building's mailroom, and give it 2 business days. If it still hasn't turned up, email us with your order number. We look at each case and decide, at our discretion, what we can do.
• Late orders: if your tag hasn't shipped within 30 days of your order, you can cancel it for a full refund, even if we've started making it.
• Duties (US): see "Prices, currency and tax" in our Terms of sale.